Sana Luna Acupressure – Health & Wellness Policy

Sana Luna Acupressure – Health & Wellness Policy

At Sana Luna Acupressure, we are committed to providing a safe, respectful, and supportive wellness environment for all clients. The following policies ensure a professional standard of care and mutual respect.

🧼 Hygiene & Preparation

• Personal Hygiene: Clients are expected to arrive clean and maintain good personal hygiene. The practitioner also adheres to strict hygiene protocols. The practitioner reserves the right to decline service if hygiene standards are not met.
• Session Readiness: For optimal comfort, clients are advised to avoid arriving with a full stomach, as certain positions or pressure techniques may cause discomfort if digestion is active.
• Sensitive Areas: Clients must inform the practitioner of any broken skin, rashes, or sensitive areas so they can be avoided during the session.

🚫 Substance Use & Contagious Illness

• Substance Use: Clients must not attend appointments under the influence of alcohol or recreational drugs. Doing so may interfere with the body’s ability to safely receive wellness services.
• Illness & Contagion: Please reschedule your appointment if you are experiencing symptoms of cold, flu, sore throat, stomach virus, or any contagious illness. This protects both the practitioner and other clients.

🤝 Respect & Boundaries

• Professional Environment: Any form of inappropriate or sexual behavior is strictly prohibited. Such behavior will result in immediate termination of the session, permanent dismissal from future bookings, and no referral to other practitioners.
• Modesty & Comfort: The practitioner uses appropriate draping (sheets, towels, or blankets) to ensure client modesty and comfort at all times. The chest and genital areas will always remain covered. Clients are encouraged to communicate any discomfort regarding temperature or positioning during the session.

⚠️ Aftercare & Discomfort

• Mild soreness, tension relief, or fatigue may occur within 24–48 hours following a session, especially when deeper pressure is used. This is a normal response and typically resolves quickly. Clients are encouraged to hydrate and rest as needed.

Medical & Health Disclosure

While acupressure is a non-medical, wellness-based practice, it is essential that clients disclose relevant health information to ensure safe and supportive care.

🩺 Health Conditions & Contraindications

• Clients must inform the practitioner of any existing medical treatments, recent injuries, or changes in health status that may require session modifications.
• Please disclose serious conditions such as pregnancy, heart disorders, diabetes, high or low blood pressure, skin sensitivities, or recent surgeries prior to your session.
• Alcohol consumption is discouraged both before and immediately after treatment, as it may interfere with your body’s recovery and integration process.

Scheduling, Cancellation & Refund Policy

⏳ Refunds

• All deposits are non-refundable.

🗓️ Cancellation Policy

• Cancellations with less than 24 hours’ notice: 50% of the session fee will be charged.
• Cancellations with less than 1 hour’s notice: 100% of the session fee will be charged.
• No-Shows: The full session fee will be charged and future appointments may require prepayment.